Need Help? +1 (813) 343-9184
Need Help? +1 (813) 343-9184

Amazon Prime Help

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Disclaimer: We are an independent informational website and are not affiliated with Amazon.com, Inc. or any of its brands. We provide general information and guidance to help users with Amazon Prime related topics. For account-specific actions, please visit the official Amazon website.

How can we help you with Amazon Prime?

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Help with signing in

Get help with your Amazon account and sign-in issues.
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Prime

Learn about Amazon Prime membership, benefits and features.

Payment, charges or
gift cards

Get help with payments, charges and gift cards.

Address, security &
privacy

Manage your account security and privacy settings.

Memberships, subscriptions
or communications

Update or manage your Prime membership and notifications.

Accessibility

Find accessibility resources and support.

Frequently Asked Questions

An Amazon Prime charge can occur when a membership begins or renews after a trial or previous membership period. Check your Amazon account’s membership and transaction information to determine what the charge relates to.

If an eligible Prime trial ends and the membership is not cancelled, it can continue as a paid membership. Amazon currently lists a 30-day Prime trial for eligible U.S. customers.

The standard U.S. Prime membership is currently $14.99 per month or $139 per year. Amazon also offers discounted membership options for eligible customers.

Prime membership charges can occur when a membership reaches its renewal date. Review your membership settings and transaction history to check the renewal details associated with your account.

You can review your Amazon payment transactions and membership information to identify a charge. Amazon specifically directs customers to Your Payments → Transactions when investigating unfamiliar Prime Video charges.

An unfamiliar charge may be related to a renewed Prime membership, a Prime Video subscription, or a Prime Video add-on subscription. Amazon recommends checking your transaction history and subscription information to identify the charge.

Prime Video can involve charges separate from the standard Prime membership, including add-on subscriptions, rentals, or purchases. Amazon’s current U.S. information also lists Prime Video Ultra at $4.99 per month as an additional subscription.

You can manage your Prime membership through your Amazon account and follow the cancellation options provided there. Cancellation options and membership terms can vary depending on the account and plan. Amazon also provides separate cancellation instructions for Prime Video-only subscriptions.

Refund eligibility depends on the circumstances of the membership, usage, timing, and applicable Amazon terms. Review the information provided in your Amazon account after cancelling or when reviewing the transaction.

The amount may differ because of the membership plan, renewal, promotional pricing ending, taxes, or a separate subscription or purchase. Compare the transaction with your membership and payment history to determine the reason for the difference

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